Frequently Asked Questions
What payment options do you have available?
Snaps and Scents offers a variety of payment options to suit all our customer preferences. Snaps and Scents allows you to pay via the following-
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Bank Deposit
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Credit/ Debit cards
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PayPal
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AfterPay
Why cant I smell the fragrance in my hanging diffuser?
When receiving your hanging diffuser, ensure you remove the plastic stopper from the bottle. Unscrew the wooden cap on the diffuser and simply remove the plastic stopper and screw wooden cap back on tightly. Ensure you tip your diffuser upside down a few times to allow the fragrance to soak through the wooden cap.
When will I receive my order?
All products are made to order. We want to ensure your products are made with love and packaged to the best of our ability. Therefore meaning it may take a short time to receive your order.
Once orders are received and and processed, allow 3-5 business days for the arrival of your order.
All orders sent via AusPost include a tracking number so you can track your parcel as soon as it is dispatched!
How can I recieve my order?
At Snaps and Scents we want to get your order out the door as quickly as possible! The following methods are available.
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Local deliveries
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Delivery via AusPost
What are your candles made of?
All candles and decor candles are made from pure soy wax.
We want you to ensure we fulfill your candle needs by using premium quality fragrance oil, allowing you to be satisfied with your purchase.
Can I burn my bubble candles?
Yes! You can most certainly burn your Bubble Candles. However, we do encourage customers not to burn them as they do make quite some mess. Ensure your Bubble Candle is burnt on a flat heat resistant tray/ plate to avoid any fire hazards and damage. Our Bubble Candles are already highly fragranced are commonly known as home decor and statement pieces and are just too stunning to burn!
Why is my candle tunnelling?
Candle tunnelling occurs when a candle burns down the centre of the wick, forming a ring of hard wax around the outside. It is extremely important to allow your candle to burn until the wax pool has reached the edges of the candle jar on the first burn. Do not allow your candles to be burnt for long periods of time. Ensure you’re burning your candle appropriately to ensure a smooth even burn, allowing you to receive the most of your candle.